Refund policy

At Mavora , we are committed to providing you with high-quality products and impeccable service. If you are not completely satisfied with your purchase,

Please follow the steps below to return the product:

Return period: Products can be returned within 30 days of receipt.

Return Policy: Products must be in the same condition as received, unused and in their original packaging.

Return Procedure: Please contact us at info@mavora.store to finalize your return. We will provide you with the return address.

Return costs: Return costs are the responsibility of the customer, unless the product is defective or incorrect.

What should I do if I receive a defective product?

Don't worry: if you receive a defective product, we will replace it free of charge, but you must notify us and return the product within 30 days.

Exchange

The fastest way to ensure you get what you want is to return the item you own and, once the return is accepted, make a separate purchase for the new item.

Refunds: After we receive and inspect your return, we will notify you via email whether your refund has been approved or rejected. Approved refunds will be processed and automatically credited to your credit card or original method of payment within 10 business days.

CONTACT DETAILS

Store Name : Mavora

Address: 418 Broadway STE R, Albany, New York 12207, United States

Phone Number: +1 315-247-7758

Email: info@mavora.store

Business Hours: Monday - Friday 9:00 AM to 5:00 PM (EST)

We strive to respond to your emails within 24 hours!